Contact Us
Get in touch with our team for support, advice, or more information about our services.
Get in Touch
Contact Information
Helpline
For immediate support
07871 621613
Available 24/7 for urgent support
For general inquiries
info@teensupportuk.org
We aim to respond within 48 hours.
Office Address
For in-person appointments
123 Support Street London, UK SW1A 1AA
By appointment only.
Office Hours
For immediate support
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed
Support Options
One-to-One Support
Schedule a personal consultation with one of our experienced family support workers.
Parent Support Groups
Join our regular support groups to connect with other parents facing similar challenges.
Workshops and Training
Attend our workshops on specific topics such as communication, boundary setting, and de-escalation techniques.
Parent 999
Out- of -Hours-supportOut-of-Hours Support Partnership
Teen Support UK works directly with Parent999.com who provide an out-of-hours service for parents and carers needing support outside of our regular operating hours.
Frequently Asked Questions
Is your service confidential?
Yes, all our services are confidential. However, if we believe that you or someone else is at risk of harm, we may need to share information with appropriate authorities.
Do I have to pay for your services?
No, all our core services are free of charge. We are funded by government grants and charitable donations.
How quickly can I expect a response?
Our helpline is available 24/7 for immediate support. For email inquiries, we aim to respond within 48 hours. For non-urgent matters, please allow up to 5 working days.
Can you help if my child is already involved with the police?
Yes, we can provide advice and support if your child is already involved with the police or youth justice system. We can help you understand the process and connect you with appropriate legal support.
Emergency Support
If you or your child is in immediate danger, please call 999.
Other Emergency Contacts
Teen Support UK: 07871 621613
Out-of-hours support: Parent999.com
Out-of-hours support: Parent999.com
NHS (non-emergency): 111
Childline: 0800 1111
Samaritans: 116 123